Support

Welcome to the JWGecko Support Portal.

This is where the real work is done! Submit tasks, improvements, bugs or enquiries that you would like us to respond to on your behalf. When the form below is completed you will recieve a reference number for tracking the issue through our studio via our website. We will also email you confirmation of your support request.

Existing Support request: Follow this link.
New Support request: Complete the form below

Please check the following in the site admin before logging a fault.

Verify your connection from the site Admin!
Preview the data in the site Admin and check it!

Please provide as much information below as possible to create a new support request.

First Name: *
Last Name: *
Telephone:
Mobile:
Email: *
Business Name: *
Business Address 1: *
Business Address 2:
Business Address 3: *
Website Address: *
Issue Type: *
Short Description: *
Detailed Issue Description and Instructions: *

* indicates a required field

Attachment:

Provision of Standard Services

The minimum charge for a single service item is two hours at the prevailing rate. Additional charges are accrued in 30 minute increments.
Estimates will be provided for tasks over 4 hours if requested.
Standard Level Service requests will be scheduled as resources become available. Requests are actioned based on a first come first served basis.
Standard Service and Urgent Support Request charges will be added to the monthly invoice and will due for payment in the normal course of business.
Urgent Service Requests are short urgent tasks [max. 1 hour] that may be scheduled on the same business day where resources are available. The cost for this service will be double the normal hourly rate - select the Urgent Issue type above.

I have read the service description above and agree to abide by the JWGecko Pty Terms of Trade

Ahead of the game

Online RTOs - ahead of the game?